Office Administration / Supervisory Skills


Office Administration / Supervisors Skills

• The skills, attributes and qualities of the good supervisor/administrator

• The position of the supervisory in the company hierarchy

• The supervisors reporting responsibilities

• The supervisor’s responsibility for determining priorities

• The supervisor’s responsibility for achieving performance levels

• The supervisor’s responsibility for organising the work load and augmenting resources available

• The three dimensions of supervisory responsibility

• The task – the team – the individual

• A check list for achieving the task

• Team development and maintenance – a check list

• Individual development within the team

• Consider the work of John Adair and his working model for the supervisor

• The wider issues of managerial responsibilities

• Understanding the organisational environment and structures

• Appreciating the constraints imposed on managers/structures/supervisor with which they have to operate

• The supervisor as a group leader and group representative

• The eight factors affecting team working

• The supervisor as an in situ trainer and trainer and developer of people within the team

• Report writing

• Achieving results


Other Responsibilities of the Supervisor

• The organisation & methods department

• Security aspects of business

• Risk management

• The environment of organisations

• What is a claimant?

Office Administration

• The role of the supervisor

• Facilities management – the ‘new-look’ office administrator

• The office and its functions

• The clerical function

• Business correspondence

• Mail inwards

• Mail outwards

• Systems for producing business correspondence

• Meetings

• Conferences and functions

• Delegation


Communications

• Oral communication

• Written communication

• Mail services

• Receiving and assisting visitors

• Travel arrangements

• Organising meetings and other events

• Sources of information


Office Technology

• Computer systems and terminology

• Reprography

• Calculators

• Health and safety


Office Systems, Procedures & Records

• Buying and selling

• Stock control

• Receipts and payments

• Petty cash

• Wages and salaries

• Filing

• Incoming and outgoing mail

• Work planning and scheduling



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