Management The process of management The roles of managers The key skills of managers and how to develop them The main forces exerting pressure on organisations PESTanalysis Analysis of competitive environments using Porter’s five forces model Driving forces of in the growth of international business Comparison of management roles and practices amongst different countries Compare the main features of Japanese, U.S. and European management systems Compare the arguments for and against greater globalization Demands that Information Technology (IT) places on the manager Impact of the Internet on businesses Establishing successful eBusiness Effective Management Framework for planning Steps involved in problem-solving and decision-making Producing Gantt charts Producing PERT charts Performing breakeven analysis Basic concepts of job design Types of organisational structures Process of recruitment Styles of leadership Concept of motivation Maslow’s Need Hierarchy Herzberg’s Two Factor theory Communication process Team building process Budgetary and non-budgetary controls Identifying and dealing with poor performance Time management techniques Stress management techniques Advanced Management Characteristics of senior management Types of leadership styles What makes a good leader? Improving time management skills Improving delegation skills Improving assertiveness Different styles of handling conflict Creating effective working relationships Managing employee performance Coaching and mentoring Reward systems and how to manage them Motivational factors Project Management Introduction to projects Leading projects Stakeholders Effective project leading Project lifecycle Project structure Stakeholder management Project team Successful projects Critical success factors Team building Effective team working |