English plus Management Training: Customer Relationship Management (CRM)

ENGLISH PLUS MANAGEMENT TRAINING
MANAGEMENT AREATRAINING TOPICS
Customer Relationship Management (CRM)

What is customer relationship management (CRM)?

Benefits of CRM?

Types of CRM

How to implement CRM

Understanding your customers

Measuring your customer service levels

Customer feedback and contact programmes

Customer loyalty schemes

Use of customer care to increase sales

Controlling the customer complaint

Effective communication

Remaining calm

Recreating customer satisfaction

Effective leadership skills

Effective team building skills